Privacy Policy

Last updated: 21st October 2025

1. Who We Are

This Privacy Policy explains how Banstead Boilers Ltd (“we”, “our”, or “us”) collects, uses, and protects your personal information when you use our website https://www.bansteadboilers.co.uk.

Company name: Banstead Boilers Ltd
Registered address: CR5 3TA, Coulsdon, England, United Kingdom
Email: info@bansteadboilers.co.uk

We are the data controller for the personal information we collect through our website and related services.

2. Information We Collect

We collect personal data when you:

Submit a form on our website (e.g., request a quote or make an enquiry)
Interact with our website and advertising (via cookies or analytics)

The personal data we may collect includes:

First name and last name
Email address
Phone number
Message or enquiry details
Information automatically collected through cookies and analytics tools (e.g., IP address, device type, pages visited)

3. How We Use Your Information

We use your personal data for the following purposes:

To respond to your enquiries and provide customer support
To manage and record customer interactions in our CRM system (Gas Engineer Software)
To improve our website and advertising effectiveness

To send relevant marketing communications (only if you’ve provided consent)
To display personalised ads through Google Ads remarketing

4. Lawful Basis for Processing

Under the UK General Data Protection Regulation (UK GDPR), we rely on the following lawful bases:

Contract: To provide services you have requested.
Legitimate interests: For business operations such as analytics and remarketing.
Consent: For marketing communications (you can withdraw this at any time).
Legal obligation: To comply with UK laws and regulations.

5. How We Share Your Information

We only share your personal information when necessary and with trusted partners, including:

Gas Engineer Software: Our CRM provider used to manage customer data.
Google Ads and Google Analytics: To help us analyse traffic and run remarketing campaigns.
Website hosting and IT providers: For secure storage and operation of our site.

We do not sell or rent your personal data to any third party.

All third-party providers are required to handle your information securely and in compliance with data protection laws.

6. Cookies and Tracking

Our website uses cookies to:

Analyse how visitors use our site (Google Analytics)
Measure advertising performance (Google Ads)
Show relevant ads to users who have previously visited our site (Google Ads remarketing)

You can control or delete cookies through your browser settings.
For more details on how Google uses data from cookies, visit: https://policies.google.com/technologies/partner-sites

If you prefer not to be tracked for remarketing purposes, you can opt out here:
https://adssettings.google.com

7. How Long We Keep Your Data

We keep your personal data only for as long as necessary:

Enquiry data: up to 24 months after your last interaction
Marketing data: until you unsubscribe or withdraw consent
Technical data (cookies/analytics): as per Google’s data retention policy

8. Your Data Protection Rights

You have the following rights under the UK GDPR:

The right to access your personal data
The right to correct inaccuracies
The right to request deletion (“right to be forgotten”)
The right to restrict or object to processing
The right to withdraw consent for marketing
The right to data portability

To exercise these rights, contact us at info@bansteadboilers.co.uk.

If you’re not satisfied with how we handle your data, you have the right to complain to the Information Commissioner’s Office (ICO):
https://www.ico.org.uk

9. Data Security

We take appropriate technical and organisational measures to protect your information from loss, misuse, or unauthorised access. Only authorised personnel and service providers have access to your personal data.

10. Updates to This Policy

We may update this Privacy Policy from time to time. The most current version will always be available on our website, with the date of the latest revision shown at the top.

Contact us:

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at info@bansteadboilers.co.uk.